Your Rights and Responsibilities at Our Hospital

At our institution, we are committed to providing exceptional care in a respectful and ethical environment. Understanding your rights and responsibilities as a patient or student helps us maintain a supportive and effective healthcare and learning setting for everyone.

Patient Rights:

As a patient, you have the right to:

• Access to Appropriate Care: Receive hospital services that are suitable for your illness or condition.
• Dignity and Confidentiality: Experience medical care with respect for your human dignity and complete confidentiality.
• Non-Discrimination: Receive service without any form of discrimination.
• Participation in Decisions: Be actively involved in decisions about your medical care.
• Healthy and Safe Environment: Expect a clean, healthy, and safe hospital environment.
• Named & Qualified Provider: Be treated by a clearly identified and qualified healthcare provider at all times.
• Voluntary Involvement in Teaching/Research: Participate in teaching and research activities voluntarily and under strict ethical standards.
• Privacy, Safety, and Security: Enjoy privacy, safety, and security within the physical limitations of your environment.
• Consent or Refuse Treatment: Consent to or refuse any diagnostic or therapeutic procedure. If you are unable to exercise this right, a close relative, caretaker, legal representative, or the consultant physician in charge will act on your behalf.
• Second Opinion: Seek or be referred for a second opinion, either within our hospital or from other medical centers.
• Continuity of Care: Experience uninterrupted medical care.
• Relevant Health Information: Receive medical and health information pertinent to your condition or illness.
• Receive Visitors: Have visitors when hospitalized, in accordance with our hospital's visitor policy.
• Redress Complaints: Lodge complaints, have them investigated by relevant bodies, and be informed of the outcome in a timely manner.
• Clinical Summary: Receive a clinical summary upon discharge or referral for seamless continuity of care.
• Make a Will: Exercise your right to leave a will.

Patient Obligations:

To help us provide you with the best possible care, we ask that patients:

• Bring Relevant Documents: 
  • Kebele Identification Card / Passport / Driving License
  • Referral Letter from the health facility attended
  • Health insurance certificates/details (if any)
  • Previous Hospital attendance card
  • Other relevant medical documents¹ (e.g., imaging/lab studies, discharge summaries)
• Comply with Instructions: Follow instructions from hospital staff.
• Respect Rules and Regulations: Adhere to the hospital's rules and regulations.
• Remain Until Discharged: Stay in the hospital until formally discharged.
• Use Facilities Responsibly: Use hospital services and facilities with care and responsibility.
• Adhere to Treatment: Take prescribed medicines and adhere to treatment plans.
• Take Responsibility for Refusal: Accept responsibility for refusing investigations or prescribed treatments.
• Return Equipment: Return all hospital equipment/appliances upon discharge.
• Keep Appointments: Keep scheduled appointments and notify us of any changes to your address or contact number.
• Respect Others: Show respect and consideration for other patients and healthcare workers' rights, and help keep the hospital clean.
• Settle Bills: Settle hospital bills in accordance with hospital and government guidelines.
• Report Corruption: Avoid engaging hospital staff in corrupt practices and report all forms of corruption to hospital authorities or through the hospital's ethics and anti-corruption office.