Powers and Responsibilities of Customer Relation

The Customer Relation and Information Production Case Team of each faculty shall have the following powers and responsibilities:

Develop and release communication and advertising messages;
Develop and maintain business unit’s information and database system;
Design and release application forms;
Select, recruiting and registering students to program, courses, and trainings;
Collecting, organizing, and ensuring easy access to students’ academic and research records;
Identify and gather relevant business unit information from outside and internal sources;
Receive requests for certification, design and deliver certificates and degrees;
Provide personal and group advising and consulting services on academic and related issues;
Ensure seamless networking and communication with course system teams in the collection and organization of students’ academic records;
Develop and issue credentials and certificates;
In collaboration with program management and marketing experts, ensuring timely announcement and advertising of academic programs and schedules;
Decide on students’ academic status in consultation with the academic advisors;
Communicate students their academic progress in every academic calendar;