Powers and Responsibilities of Customer Relation and Information Production Case Team

The Customer Relation and Information Production Case Team of each faculty shall have the following powers and responsibilities:

  1. Develop and release communication and advertising messages;
  2. Develop and maintain business unit’s information and database system;
  3. Design and release application forms;
  4. Select, recruiting and registering students to program, courses, and trainings;
  5. Collecting, organizing, and ensuring easy access to students’ academic and research records;
  6. Identify and gather relevant business unit information from outside and internal sources;
  7. Receive requests for certification, design and deliver certificates and degrees;
  8. Provide personal and group advising and consulting services on academic and related issues;
  9. Ensure seamless networking and communication with course system teams in the collection and organization of students’ academic records;
  10. Develop and issue credentials and certificates;
  11. In collaboration with program management and marketing experts, ensuring timely announcement and advertising of academic programs and schedules;
  12. Decide on students’ academic status in consultation with the academic advisors;
  13. Communicate students their academic progress in every academic calendar;