Patient Rights & Responsibilities

A. Patient Rights:  

• The right to access hospital services appropriate to the nature of your illness or condition.
• The right to medical care with respect for human dignity and confidentiality.
• The right to get service with no discrimination.
• The right to participate in decision making.
• The right to a healthy and safe hospital environment.
• The right to be treated by a named and qualified health care provider at all times.
• The right to be involved in teaching and research voluntarily in accordance with the set ethical standards.
• The right to privacy, safety, and security, with in the physical limitations of the environment in which he/she is accommodated.
• The right to consent or refuse the application of any diagnostic or therapeutic procedure. In the case of a patient who is fully or partially incapable of exercising this right, the right shall be exercised on behalf of the patient/client by a close relative/care-taker/legal representative or the consultant physician in charge of the ward/OPD/OR/ICU/service Unit.
• The right to seek or be referred for second opinion with in the hospital or other medical centers.
• The right to continuity of medical care.
• The right to medical/health information relevant to the patient’s condition or illness.
• The right to receive visitors, based on the hospital visitor’s policy, when hospitalized.
• The right to redress complaints, to have the complaints investigated by relevant bodies and be informed of the outcome timely.
• The right to get a clinical summary upon discharge or referral for the purpose of continuity of care.
• The right to leave a will.

B. Patients Obligations:

• To bring all relevant documents during hospital visit
  • Kebele Identification Card/passport/driving License 
  • Referral Letter from health facility attended
  • Health insurance certificates/details if any
  • Previous Hospital attendance card
  • Other relevant medical documents (imaging/lab studies, discharge summary, etc.)
• To comply with hospital and staff instructions.
• To respect the rules and regulations of the Hospital.
• To remain in the hospital until formally discharged and released.  
• To use hospital services with responsibility and care of the facilities and installations.
• To take medicines and adhere to treatment as prescribed.
• To take responsibility for refusal to investigations/treatments prescribed.
• To return all hospital’s equipment’s/appliances, etc. up on discharge.
• To keep appointments, and notify change of address or contact number. 
• To respect and be considerate to other patients’ and health workers’ right, and keep the hospital clean.
• To settle hospital bills according to the hospital and government guidelines.
• To avoid engaging hospital staff in corrupt practices, and report all forms of corruption to hospital authorities, or through Ethics and anti-corruption Office of the hospital.