Customer Relation

Powers and Responsibilities of Customer Relation and Information Production Case Team

The Customer Relation and Information Production Case Team of each college shall have the following powers and responsibilities:

  1. Develop and release communication and advertising messages;
  2. Develop and maintain business unit’s information and database system;
  3. Design and release application forms;
  4. Select, recruiting and registering students to program, courses, and trainings;
  5. Collecting, organizing, and ensuring easy access to students’ academic and research records;
  6. Identify and gather relevant business unit information from outside and internal sources;
  7. Receive requests for certification, design and deliver certificates and degrees;
  8. Provide personal and group advising and consulting services on academic and related issues;
  9. Ensure seamless networking and communication with course system teams in the collection and organization of students’ academic records;
  10. Develop and issue credentials and certificates;
  11. In collaboration with program management and marketing experts, ensuring timely announcement and advertising of academic programs and schedules;
  12. Decide on students’ academic status in consultation with the academic advisors;
  13. Communicate students their academic progress in every academic calendar;